Microsoft Outage: In a huge matter of relief for flight services, tech companies and other technology dependent services across the globe, Microsoft has confirmed that a widespread outage impacting Microsoft 365 services has been mitigated. With this news, all previously affected apps and services, including Outlook, OneDrive, and Teams, are now fully restored. The outage, which began on Friday morning, was attributed to a configuration issue within Microsoft’s Azure backend.
After an extended period of monitoring, we’ve determined that the issue is mitigated, and all previously impacted Microsoft 365 apps and service have recovered. For more information, see MO821132 within the admin center.
— Microsoft 365 Status (@MSFT365Status) July 19, 2024
Microsoft Outage Disrupts Airport Operations
Airport and airline operations across the country were almost crippled on Friday due to a Microsoft outage globally, leading to a complete chaos with IndiGo alone cancelling around 200 flights. In addition to this, hundreds of flights were delayed by a considerable time across airlines’ networks due to the outage, which started from 1040 am, according to sources.
As services like bookings, check-in and boarding moved to manual mode, taking longer than expected time and leading to long queues at airports, passengers, including those who were travelling due to some emergency reasons, were seen complaining about the lack of information about their flights and venting out ire on airline staff.
The web check-in feature, which remained temporarily unavailable for passengers across airports, led to further chaos.
“They are doing it manually so obviously it will take time. They are taking about 30-40 minutes to process a passenger’s ticket. How will they do it for all, They don’t have a reply,” said a passenger. IndiGo has cancelled around 200 flights, however, the number of delayed flights can’t be quantified, said a source.
“The Microsoft/CrowdStrike outage has taken down most airports in India. I got my first hand-written boarding pass today,” said IndiGo passenger Akshay Kothari in a post on X displaying his manual boarding pass.
According to preliminary data put out by aviation analytics firm Cirium on the global IT disruption in the afternoon, 56 flights were cancelled out of 3,652 flights scheduled from Indian destinations. This does not include inbound flights to India.
Union Civil Aviation Minister Ram Mohan Naidu assured the passengers that the ministry and Airports Authority of India (AAI) are actively managing the situation using manual methods to ensure minimal disruption.
“We have instructed all airlines and airport authorities to keep passengers informed about their flight status and provide necessary assistance,” Naidu said.
Minister of State for Civil Aviation Murlidhar Mohol said the ministry and aviation safety regulator DGCA are closely monitoring the situation. The minister said that instructions have been issued to private airlines to promptly inform passengers about the disruptions.
The impact was more on passengers flying out of high-density airports like Delhi, Mumbai, Bengaluru and Chennai.
“A global outage with the Navitaire Departure Control System (DCS) has been affecting operations of some airlines across their network, including BLR Airport since 10:40 IST on July 19, 2024. Indigo, Akasa, and SpiceJet in T1 and Air India Express in T2 are among the impacted airlines,” a Bengaluru airport spokesperson said.
The Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) systems are also experiencing disruptions, the airport operator said adding that in response to this situation, IndiGo, Air India Express, SpiceJet and Akasa have taken proactive measures by initiating manual check-ins to ensure minimal disruption to passengers and flight schedules.
(With inputs from agencies)
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